Workplace Communication


The purpose of the unit is to enable you to develop an understanding of communication as required by a practicing or potential team or cell leader.

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This task requires you to consider the methods you use to communicate with your team and to explain how to choose the correct method in order to be an effective communicator.

You need to start the task by explaining why effective communication in the workplace is essential and then to outline the stages in the communication process. Next you need to take two examples of methods of communication you regularly use e.g. team briefing, e-mail etc., and referring to the communication process list barriers that could occur when using this method and how you can overcome these also explaining when you think these methods are best used and why.

The final part of the task requires you to focus on the importance of maintaining accurate records of communication. You need to explain why this is important and to illustrate your answers with workplace examples. Place particular emphasis on records of oral communication that must be kept in your organisation and the consequences of failing to do so. Methods you use for maintaining records of communication – both oral and electronic – should be described with an emphasis on good practice.

Below are the factors that need to be done for the assignment

Explain why clear and effective communication is essential in the workplace

(16 marks)

Outline the key stages in the communication process


List potential barriers to communication and outline how these could be overcome

(16 marks)

Explain methods and their best use when communicating with the team


Explain why it is important to have a record of communication

(16 marks)

Outline the importance of keeping a record of oral communication

(8 marks)

Describe methods of maintaining accurate records of electronic and oral communication (16 marks)

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