Your University has decided to open a new urgent care clinic on the main campus.
As the new COO of this facility, you are in charge of planning and designing this $10M facility. Describe in detail the following, keeping in mind the Patient Experience in all aspects of the planning and design:
Who is your main clientele? What are the most common diagnosis/treatments this clientele would be seen for in the clinic?
Describe the design of your facility. Be very detailed and specific. Cover waiting room(s), reception area, triage/treatment room(s), billing/check out, etc.
Describe the staff and staffing model in your facility.
Describe an ideal patient encounter from arrival to discharge.
Please be very detailed in each of these responses.
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