*** please copy and paste the questions in the paper too***
Chapter 9.1: Identify and briefly discuss the components that must be in place for an organization to gain real value from its BI and analytics efforts.
Chapter 9.7: Your nonprofit organization wishes to increase the efficiency of its fundraising efforts. What sort of data might be useful to achieve this goal? How might BI tools be used to analyze this data?
Chapter 10.1: You are an entry level manager for the customer service desk of a telecommunications firm that provides telephone, Internet access, and cable TV services. A knowledge management system would be useful to capture, store, and retrieve much of the explicit and tacit knowledge needed to provide excellent service. An expert system would prove valuable in helping customer service reps to handle common, reoccurring problems. The organization only has the time and resources to develop on of these two systems. What factors must you consider in making the choice of which system to develop?
Chapter 10.3: Many of us use heuristics each day in completing ordinary activities-such as planning our meals, executing our workout routine or determining what route to drive to school or work. Imagine that you are developing a set of heuristics for deciding which social invitation to accept. What rules or heuristics would you include?
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